Shipping & Returns
We appreciate your trust and offer our policies below to make sure you feel comfortable by understanding our business procedures.
Below you will find the following information:
- Our 20% Return Policy and Restocking Fee
- Cancelling an order
- FAQ About Orders
- Pricing and Availability Policy - Payment Options
POSTAGE/SHIPPING COST DEFINED
For Items Shipped in the USA
Items are shipped first class--mostly Fed Ex Ground. The checkout process will lead you through it step by step and add it in at the end.
Up to $9.99 - $4.50
$10.00-$24.99 - $6.50
$25.00-$49.99 - $9.50
$50.00-$74.99 - $14.00
$75-$99.99 - $15.00
$100+ - 15% of order
For items Shipped to Destinations Outside of the USA - Please Read Carefully
To place an order to be delivered to a country other than the USA, you take the following steps:
1. Place your order as you normally would with all payment information.
2. We will send you an EMAILED confirmation of your order with shipping costs, based on the weight of the package and the destination, and how quickly you wish it to arrive.
3. You will then go to a link and put the amount in the box and completely payment info.
4. When receive your second (postage) payment your order will be shipped.
5. If we do not receive your second order for postage, the package will not be shipped. We also will not take the time to track you down and get you your credit, so please shop carefully. If you wish to email us what you are interested in ordering, we can give you an estimate on the shipping costs.
OUR RETURN POLICY
If you are not satisfied with your order, you may send the like-new item(s) back within 30 days for an exchange, credit or refund for merchandise amount (not shipping). There is a restocking fee.
There is a 20% restocking fee for items returned. Items must be in NEW condition.
FYI: All our merchandise is shipped from a ministry shipper in Indiana. We pay a fee to the shipper to send you your items. The restocking fee is meant to help us cover our expenses of stocking and postage of items, not to make a profit off of returned merchandise in any way.
Returns for checks cannot be made until check clears within 10 days.
Credit card purchases will be credited back to the credit card originally used. We will credit your account through PayPal merchant account, so your credit on your statement will say PAYPAL - RESTMINISTR.
To cancel or change your order, please call 858-486-4685 OR 800-751-7378 and we will make the necessary adjustments.
CANCELLING AN ORDER
After your final submission in the shopping cart the transaction cannot be "cancelled." However, if the order has not yet shipped, we can wait for the transaction to "clear" and then transfer the monies back (give you a refund). This will take about 24-48 hours, depending on what payment method you used. Please email us if you have changed your mind soon after placing your order.
FAQ ABOUT ORDERS
HOW ELSE CAN I PLACE AN ORDER NOT ONLINE?
If you find yourself saying, "Even after reading your security guarantees I still do not feel comfortable about using my credit card online. How else can I place an order?" here are some answers!
We will gladly take your order over the telephone. call us toll-free, 888-751-REST (7378). Or you can make a list of any items you wish and send a check or credit card number, or money order. Our products change frequently so we do not have a printed catalog, but our store will soon have the option to be able to print your own catalog from everything listed in the store. Just a reminder: products do change frequently so make sure you order soon after printing a catalog. If you save it for long, some of the products may no longer be available.
WHAT IF I WANT TO PAY BY CHECK OR MONEY ORDER?
Browse the store as you normally would but do not add anything to your cart. Rather simply write down a list of items that you wish to buy and drop it in the mail to us at: Rest Ministries, PO Box 502928, San Diego, CA 92150. We also accept eChecks, which means you can pay by check over the internet.
WHERE DO THE PROFITS OF THESE BOOKS GO?
Rest Ministries has annual costs of about $54,000 and we do not pay for any staff. All staff is voluntary except our part-time administrative assistant. Our costs involve: mail/postage, printing, computer hardware and software and internet expenses, phone, etc. We also provide materials for a number of people who cannot afford them when needed. Lastly, we exhibit at a few conferences per year to increase awareness of our services.
SINCE YOU ARE A NON-PROFIT IS MY ORDER TAX-DEDUCTIBLE?
Unfortunately, only donations are tax-deductible and you will receive a receipt with your purchase itemized for your tax records. Although we are a non-profit, by law we are only able to offer a tax-deduction if we requested a sum for the item which was higher than the actual value. For example, if we charged $40 for a $10 book, then you would eligible for a $30 donation. We do not do this, however, as we like to keep our prices affordable to those we serve.
PRICING AND AVAILABILITY POLICY
About Your Order
Your receipt of an electronic order or another form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. The Comfort Zone (a.k.a. Rest Ministries) reserves the right to accept or decline your order for any reason at any time. If this happens, we will promptly return your funds.
All orders placed over a predefined amount (in U.S. denomination) must obtain verification pre-approval with an acceptable method of payment. We may require additional verifications or information before accepting any order. If additional information is necessary, we will contact you via email at the email address provided on your order.
Although we update our store daily, on occasion, the item that you have ordered may have just ran out of stock. In this event, Rest Ministries will notify you via email with the status of your order. You have the option to: (1) have your funds returned/credited and be notified when it arrives. (2) wait the week or 2 for it to be sent.
You can use Visa, MasterCard, Discover, and American Express *to fund your PayPal payment and E-Checks.
*Please note that American Express has decided to decline credit card transactions in which an American Express Corporate Card is used with PayPal. At this time, attempts to register or use an American Express Corporate Card in conjunction with PayPal will be declined.
What is an ECheck?
When you send money with an eCheck, the transaction will be held as "Pending" for 3-4 business days, until the electronic funds transfer has cleared your bank. When you use eCheck, you do not have to have a credit card or alternate funding source attached to your PayPal account. In addition, using eCheck means you will not incur credit card debt, since the money comes directly out of your bank account. eCheck is like writing a check, only faster and more secure. To use eCheck, just select it as your Funding Source when you send money. Here is how: (1) Click on the Send Money tab (2) Enter the required information (3) Click Continue and click the Funding Options link under the "Source of Funds" heading. Choose the eCheck radio button (4) Click Continue and review the information on the Payment Details page and click Send Money to complete your transaction.
PayPal will send the request to your bank immediately. It will take up to 4 business days for the electronic funds transfer to be completed and for the funds to become available to the recipient of your payment. If your bank initially declines the electronic funds transfer, the payment may be delayed for up to an additional 7 business days. In this case, the Expected Clearing Date listed in your transaction history will be updated to reflect the new date.